CenturyLink Phone/Voice Disclaimers

CenturyLink Home Phone (Voice) Service Disclaimers

A one-time voice activation fee will apply to home phone subscriptions including Digital Home Phone services. For Home Phone services bundled with Fiber Internet offers only: During a power outage, you will not be able to place or receive any calls, including 911 calls, unless you have functioning battery backup power available. Customer is responsible for having and maintaining battery backup. Basic Phone: Applies to one residential phone line with direct-dial local voice calling only; excludes commercial use, dial-up internet connections, conference lines, directory and operator assistance, multi-party conference calls, or other non single path person to person conversation or voice message. CenturyLink reserves the right to move a customer on this plan to an alternative plan if usage on the plan does not resemble typical residential, local voice calling. Calling features, nationwide calling, and international calling are not available. Home Phone Plus: Applies to one residential phone line with direct-dial local voice calling, preselected local calling features, and choice of long distance calling service plans; excludes commercial use, dial-up internet connections, conference lines, directory and operator assistance, multi-party conference calls, or other non single path person to person conversation or voice message. CenturyLink reserves the right to move a customer on this plan to an alternative plan if usage on the plan does not resemble typical residential voice calling. Nationwide and international calling available for additional per minute and/or per month charges; all applicable rates are posted to the Website. Economy Pack Plus: Applies to one residential phone line with direct-dial local voice calling, preselected local calling features, and includes 30 minutes Long Distance (Interstate and Intrastate) with $0.05 per minute after the initial 30 minutes. Unused minutes will not roll over to next month. Service excludes commercial use, dial-up internet connections, conference lines, directory and operator assistance, multi-party conference calls, or other non single path person to person conversation or voice message. CenturyLink reserves the right to move a customer on this plan to an alternative plan if usage on the plan does not resemble typical residential voice calling. International calling available for additional per minute and/or per month charges; all applicable rates are posted to the Website. Home Phone with Unlimited Nationwide Calling: Service applies to one residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. An additional charge may be assessed to customer if usage consistently exceeds 5,000 minutes/mo. International calling billed separately. LifeLine Phone Service: Lifeline is available to residential customers only who qualify based on meeting income level eligibility requirements, and/or is receiving benefits from a qualifying federal assistance program, and requires remaining eligible for the entire offer period. The Lifeline program is a governmental assistance program that provides discounts on telephone service to qualifying consumers in every U.S. state, territory, and commonwealth. The amount of discount and qualifications for participation can vary by state. Consumers may be eligible if they participate in certain federal or state assistance programs or have a household annual gross income at or below 135% of the federal poverty level. Qualifying residents of American Indian and Alaskan Native tribal lands may also be eligible for up to an additional $25 per month of enhanced Lifeline support. Additionally, a discount on the one-time charge for establishing service may be available for qualifying residents of tribal lands through the Tribal Link-Up program. The Lifeline discount is available for one telephone per household, which can be either a wireline or wireless telephone. Lifeline service is not transferable, and only eligible consumers may enroll in the program. Documentation of eligibility is required to enroll. Consumers who willfully make false statements in order to obtain Lifeline telephone service can be punished by fine or imprisonment and can be barred from the program. Digital Home Phone: With Digital Home Phone Essential Voice, Customer will not be able to place or receive any calls, including 911 calls, if the Internet connection fails or becomes degraded, required equipment fails, or customer doesn't have electrical power for the service (unless you have functioning battery backup power available). 911 services may not be available if you change your service location before receiving confirmation from CenturyLink.